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EASY RETURN Within 30 days
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About us
The BELGRAVE brand was born from a passion for classic style clothing. To realize our passion, we specifically select high-quality products that are created by experienced craftsmen. In the era of fast fashion, we strive for quality, not mass production. Creating classic style with timeless design, not just a fleeting trend, using experienced craftsmen for hand sewing, not machines. All our products are made in ateliers that adhere to traditional manufacturing techniques. Our collection is created with experience and know-how, which gives pride to the craftsmen who make it and values our customers who wear it. That is why BELGRAVE decided to create a collection that is 100% handmade.
FAQ
WHEN WILL I RECIEVE MY ORDER?
We aim to ensure that you receive your order as quickly as possible.
Once your order is successfully submitted, our warehouse processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive an email notification containing your tracking information, along with an estimated delivery date.
You should receive your order within 6-19 business days, depending on your chosen delivery method.
Please note that our standard delivery times are estimates and may vary due to external factors outside of Montobes and our courier’s control. These factors may include but are not limited to; extreme weather conditions, technical failures, customs delays, etc.
Additionally, please note that during promotional campaigns delivery times may be longer than usual.
HOW TO TRACK YOUR ORDER?
Within 1-2 business days after placing your order, after it has been scanned at the shipping service's sorting center, you will receive an email from the shipping service with information to track your package.To track your package, simply use the tracking number provided on the shipping service's official website.
HOW DO I RETURN MY ORDER?
1 - Submit a request so we can provide you a return label
2 - Repack your products and stick the label to the outside of the package
3 – Send the package back to us
WHEN WILL I RECIEVE MY REFUND?
Once your returning package has been received at our warehouse, it is processed and inspected before we proceed in approving or disapproving the respective return. It must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.If your return is approved, a full refund will be issued for your order. Once a refund is issued on our system, you can expect it to be visible in your account within 5-10 business days.Please note that campaigns and holidays can delay the processing of your return slightly. Do not hesitate to contact us if you should have any questions regarding this.
